If your guest(s) didn't show up on their check-in date and you're unable to reach them, please notify FlatClub Support via email immediately. In the meantime, keep trying to reach them, either via FlatClub messages or directly on their phone or email.
You can find the guest contact information from the booking confirmation email and in your Booking Details on the FlatClub dashboard.
Please note that some guests do not have access to a phone or have an alternate phone number while travelling. Also, transport delays might affect their arrival time.
If your guest decides to cancel or not show up for an active reservation, we’ll uphold your cancellation policy, and your payout will be issued 72 hours after the original check-in date.