Host cancellations are discouraged and may be penalised in some cases. Host cancellation penalties may include listing demotion, financial penalties for costs incurred or deactivation from the platform.
We also understand that emergencies may occur. In the event that you need to cancel on your guest, please inform them as soon as possible. We ask that where possible you assume responsibility for arranging alternative accommodation options for the guest. You may ask to arrange this through FlatClub.
If you cancel before the check-in date, your Host Cancellation Policy will be waived and your guest will be refunded in full. You can cancel the booking on the FlatClub dashboard by following our tutorial on how to cancel a booking. If you cancel after the guest(s) has already checked in,your Host Cancellation Policy will be waived and your guest will be refunded less the nights spent. You will need to agree on a new check-out date with your guest.
If as a result of cancellation you have been paid out a sum greater that the adjusted sum due after the cancellation, you are responsible for returning the refund due to FlatClub within 5 working days.