What is Booking Refund Policy?


FlatClub’s Booking Refund Policy protects the guests if they encounter a Booking Issue. A Booking Issue generally falls into one of the 3 categories: 1) the host cancels the booking prior to check-in or is unable to provide access to the property booked; 2) the property offered is materially inaccurate to the description provided in the listing booked on FlatClub at the time of booking; 3) the listing is generally unclean, unsanitary or not as per described. You can find the full terms of our Booking Refund Policy here.

If you believe that you have encountered a Booking Issue, you can follow our instructions on how to resolve it.

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