Can I get a refund on my booking?

It depends. At FlatClub, full or partial refunds are made to guests with a confirmed booking if their situation meets certain criteria.

Situations you might be eligible for a possible refund are:

If you meet one of the criteria above, please contact FlatClub customer service at, together with your booking reference and the details of your issue.

If you’d like to request a refund for another reason, you’ll need to follow our instructions to raise booking issue to FlatClub, where we will connect you to the host to discuss a refund and mediate if you’re unable to reach an agreement.

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