What is Best Price Guarantee?

The Best Price Guarantee Programme is a commitment to FlatClub guests that a better price is not being offered on a different website where an identical accommodation can be booked online, for the same number of guests, check-in & check-out dates and booking terms.

The Best Price Guarantee Programme only applies to the net rate set by the host, and excludes all fees or commissions charged by FlatClub or other websites to the guest or the host. 

As a FlatClub host, joining the Best Price Guarantee Programme means that you agree to match your FlatClub rate(s) with the rate(s) offered on any other website, (excluding fees charged by FlatClub or other websites to the guest or host) and agree to refund the difference due to the guest should a valid Best Price Guarantee claim is made.

A Best Price Guarantee claim is valid when a FlatClub guest contacts FlatClub after booking and the following conditions are met:

1. The guest provides a link to the website where the exact price is quoted.
2. The deal is available and bookable when FlatClub customer service reviews the claim.
3. The net price offered by the host is lower than the net price offered on FlatClub.
4. The deal presented pertains to the identical property, number of guests, check-in date, check-out date and booking conditions.
5. The claim is made after completing the booking on FlatClub and before the check-in date of the booking has passed.

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